Return & Exchange Policy

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Returns & Exchanges Policy
All returns and exchanges require a Return Authorization Form.
Click here for a “Return Authorization Form”
For defective or mis-shipped items, please call Customer Service at 1-779-220-9600 or Email: to determine the course of action that will be taken.

If for any reason you decide not to keep a product, you may return it to us unused, in the original packaging within 30 days of the purchase date for a full refund. Returns after this time may be refused or may be subject to a restocking fee. Products which are returned to us and are not in “new” condition will not be eligible for a refund.

Any packing discrepancies must be reported within 15 days of the invoice date.
Defective merchandise will be immediately replaced or refunded if returned within 30 days of purchase. All defective merchandise must be returned to us before it will be replaced.

Special orders may be subject to a 30% restocking charge. No Customized (screen printed or embroidered) merchandise may be returned unless it is defective. (Dye lot differences are not considered defective.) Please examine your merchandise prior to adding any printing or embroidery.
All returns should be shipped back to SHAC SHOP either by US Postal service insured United Parcel Service. We strongly recommend that the package be insured for the value of the product.
All returns should include with them a copy of the original invoice and the Return Authorization Form.

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Weekend: Closed

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The Shac Shop

215 Exchange Drive, Suite E
Crystal Lake, IL. 60014
(779) 220-9600

©2019 The Shac Shop. All Rights Reserved.

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